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grout
  • We put the soapstone tile in our basement. It has been very acceptable till now. I noticed the grout is turning color. Not uniformly but patchy all over. I have followed the cleaning as instructed but this does not remove it. I'm not sure it is mold or a product defect. Very disappointed. We used the beige grout. Has anyone had similar problems. Any ideas on how to restore the original look?
  • We're sorry to hear that you have some spotting on your grout lines. Mold requires a water source--is there a possibility that you have water under your floor? If not, then that rules out mold or mildew. We recommend you first try spot cleaning the affected areas by using Soft Scrub with Bleach, which is a mild abrasive, and scrubbing with a soft bristled brush, then rinse with a sponge and clean water. You can also call us at 877-263-5861 for additional information. Thank you.