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  • I had a contractor install my grout. Unfortunately he didn't read the instructions and the grout was too low in many places, causing my bare feet to hurt when walking across the tiles. He came back to add more grout, and made a bigger mess of things. Now there is uneven grout all over the place. Can the grout be sanded, or is there anything I can do to even it out?

    SnapStone reply:
    The grout will bond to itself so if you need to touch up some areas you won't have any problems. I wouldn't sand the grout but if the grout is higher than the tile carefully cut it out with a utility knife and fill in the areas with new grout. If there's grout or grout residue on the tile use Krud Kutter(available at most home centers)to clean. Grout repairs are no fun! If you take your time and work in small areas at a time you should be fine. Hope this helps. Let me know how it goes.

    Thanks, Chris, for the response. I have to repair most of the floor, so I'm planning on working on small areas at a time. Once I open a bucket of grout, do I have to use it all at once, or can I just do a small area, then seal the bucket and come back to it at another time?

    SnapStone reply:
    Yes you can! Make sure after each use that you reseal the bucket and you'll be fine. Good luck!

    I use a piece of plastic saran wrap and push it down against the surface of the grout and then put the lid on with the excess plastic wrap sticking out under the lid. This eliminates any contact with air at the surface of the grout and you don't need to push the lid on tight. This works for any material that will dry out such as wall patch.
  • I've successfully put in Snap Stone in three different places in my home: two bathrooms and my kitchen most recently. All went well until about a month after the project was finished, and now several tiles have cracked. I followed all instructions, but I'm not sure what went wrong. In one of my bathrooms, the tile went over existing sheet vinal flooring that was glued to concrete. For another bathroom, however, it was to wood underlayment. All went well. My kitchen also had a wood underlayment and sheet vinal over that. Any ideas?
  • Tiles may crack for a variety of reasons. Sometimes, a tile that was damaged during the shipping process, or mishandled or dropped in the store, will have a hairline crack present at the time of installation. Since the tiles are in a tray, which essentially holds the cracked tile together, the hairline crack isn't noticed until after it is installed and foot traffic eventually forces the crack to surface. Other reasons for cracking includes deflection or movement that occurs in the subfloor between the joists. Or, installing SnapStone over a subfloor with a hump, dip or bump that exceeds the floor tolerance flatness requirement. There is a repair and replacement process that allows you to replace the broken tiles individually. You can find the instructions and a video clip of the process on our website at:

    We recommend replacing the cracked tile and inspecting the subfloor underneath for any possible tolerance issues. If there are none, we suspect a damaged tile was installed and the replacement will address the issue.